Refund and Returns Policy

Effective Date: [02/12/2024]

Overview

At grabdigi.com, we aim to provide high-quality digital products and ensure customer satisfaction. Due to the nature of digital goods, all sales are final, and refunds or returns are only offered under specific circumstances as outlined below.

1. Refund Eligibility

Refunds may be issued in the following situations:

1. Technical Issues: If the product cannot be accessed, downloaded, or used due to technical errors on our end.
2. Misrepresentation: If the product significantly differs from the description provided on our website.
3. Duplicate Purchases: If you accidentally purchase the same product multiple times, we may refund the duplicate charges.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind after purchase.
• Failure to meet system requirements needed to use the product.
• Inability to download the product due to user error.
• Any unauthorized attempts to modify or tamper with the digital product.

3. Refund Request Process

To request a refund:

1. Email us at contact@grabdigi.com within 7 days of purchase.
2. Include the following details:
   • Your name
   • Order number
   • Reason for the refund request
   • Any relevant screenshots or evidence supporting your claim
3. Our team will review your request and respond within 5 business days.

4. Returns Policy

As we sell digital products, there is no need for physical returns. However, if you are eligible for a refund, access to the digital product will be revoked upon approval of your refund request.

5. Exchange Policy

Exchanges are not available for digital products. If you encounter issues with your purchase, please contact us, and we will assist you in resolving the matter.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Email: contact@grabdigi.com